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Search for assistance with a product or specific service provided by our members. or, contact Jeff Cone, the Referral Coordinator, for additional information at 503.829.6320

Upcoming Meeting (Free and open to the public)

Tuesday, May 29, 2012  -  6 pm

Location:
Red Lion at the Convention Center
1021 NE Grand Avenue, Portland, OR 97232

Agenda:
6:00--6:20 Networking
6:20--7:00 No-host dinner
7:00--7:30 Introductions and announcements
7:30--8:30 Main Presentation (followed by Q&A):


Offering Managed Services for Small Business

  • Managed Services What it is and why you would choose to offer it.
  • Monthly recurring revenue vs. managed services.
  • What is "Managed Services when it comes to helping small businesses with computer and network management?
  • What is the business reason for a small business owner to sign up for manages services?
  • What is the business reason for a service provider to offer managed services?
    • Stabilize cash flow
    • Retain clients longer
    • More to be added during discussion
  • How Managed Services model affects your business valuation.
    • Do you have a business or a job?
    • The Managed Service Agreement
    • "The key to maximizing the value of an organization is in maximizing consistent earnings over time , Erick Simpson
  • Deciding what services to offer (deliverables)
    • One program, "you are on the plan or not .
    • Tiered program; none, Bronze, Silver, Gold
    • Do you want to offer "all-you-can-eat .
    • A La Carte "pick from a list with each item priced separately
    • Monitoring Only
  • Tools you can use hosted or in-house
    • Kaseya, Level Platforms, N-able, Continuum (formerly Zenith)
    • What to monitor
  • Pricing Managed Services.
  • How do you start?
    • Sell to an existing client
    • Market to all new clients
  • Q & A

Presented by
Tom Rich

 Currently Senior Technology Consultant for On Line Support, Inc.
Former: Owner of Mt. Hood Computer Services, Inc.
Former board member of: OCCA, Technology Wizards, No Bug
Former MSCE, CCEA, Small Business Specialist


Sponsors

Equus Computer Systems
 






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